Co-Managed IT • Reinforce Your Internal Team
ThinkTech Essentials · Co-Managed IT
ThinkTech Essentials is co-managed IT support for businesses that already have internal IT. We reinforce your team with unlimited helpdesk, Microsoft expertise, backup management, and strategic guidance, so your IT person never has to carry it alone.
Who It’s For
Essentials is purpose-built for companies with at least one in-house IT resource who needs specialist backup, overflow capacity, and after-hours coverage.
Your IT person needs a team to escalate to when issues stretch past their expertise, or when they’re on vacation.
You’ve outgrown break/fix but aren’t ready for fully outsourced IT. Essentials fills the gaps while you scale.
You need documented patching, backup, and endpoint protection, without hiring a second full-time IT staffer.
What You Get
A foundational set of services that keep your team productive and your systems protected, while your internal IT focuses on higher-value work.
Unlimited phone and remote support for users, Microsoft applications, VPN, and mobile devices.
Automated desktop optimization, monitoring, and Microsoft patch updates across every workstation.
Antivirus, DNS protection, and web content filtering on every device in the environment.
Daily on-site backup, disaster-recovery-capable off-site copies, and Microsoft 365 data protection.
Microsoft 365, SharePoint, Teams, OneDrive, and license management handled end-to-end.
Online ticket portal, asset management, and annual IT strategy meeting to plan the year ahead.
Your IT person keeps the institutional knowledge. We bring the specialist depth, escalation path, and bench strength behind them.
Compare
Three tiers designed to match where your business is today, and grow with you.
| Service Details | ThinkTech Essentials | ThinkTech CyberCore | ThinkTech CyberShield |
|---|---|---|---|
| Unlimited Helpdesk | ✔ | ✔ | ✔ |
| After-Hours Priority Support | — | Priority | 24/7 Priority |
| On-Site Visits | — | Quarterly | Monthly |
| Endpoint Detection & Response | — | ✔ | ✔ |
| 24/7 Security Operations Center | — | ✔ | ✔ |
| Dark Web Monitoring | — | — | ✔ |
| Virtual CIO Services | — | — | ✔ |
| IT Strategy Meetings | Annual | Quarterly | Monthly |
Talk with a ThinkTech specialist about whether Essentials is the right fit for your business.
