Managed IT Services
Your technology should work for your business, not against it. ThinkTech Advisors offers three packages of managed IT services designed to meet your business exactly where it is, and grow with you as your needs change. Whether you already have internal IT and need a co-managed partner, want a proactive provider with 24/7 security monitoring, or require enterprise-grade cybersecurity, we have a package built for you.
A server goes down at 8 AM on a Monday. A phishing email tricks an employee into handing over login credentials. A ransomware attack locks your team out of critical files the week before a major deadline. These aren’t hypothetical scenarios; they’re happening to businesses across North Carolina every day.
The hard truth is that most small and mid-sized businesses don’t have the internal resources to stay ahead of today’s IT and cybersecurity demands. Threats evolve constantly. Technology ages quickly. And managing it all in-house, while also trying to run a business, is a losing battle.
That’s where a managed service provider changes everything.
Most business owners think of IT support as break-fix: something goes wrong, you call someone, they fix it. Managed IT services work differently. Instead of reacting to problems after they happen, a managed service provider monitors your environment proactively, catches issues before they become crises, and takes ongoing responsibility for the health, security, and performance of your technology.
The result? Less downtime. Fewer surprises. A technology environment that runs the way your business needs it to.
Here’s what businesses that work with a managed service provider consistently experience:
ThinkTech Advisors has served businesses across Raleigh, Greensboro, and the surrounding communities for 25+ years. We’re not a faceless national provider, we’re a local team with a dedicated internal security practice, and we treat every client’s business like it’s our own.
Years Serving NC
Service Packages
Security Operations Center
Local Technicians
Service Packages
Whether you have internal IT, need a proactive partner, or require enterprise-grade cybersecurity, ThinkTech has a package designed for where your business is today — and where it’s going next.
Essentials
Good — Core IT Support
Built for Businesses With Internal IT Support
For companies that already have an internal IT person or team and need co-managed support, managed backup, and foundational coverage. Essentials works alongside your staff, taking the day-to-day infrastructure and protection workload off their plate.
Essentials covers workstation and patch management, server monitoring, endpoint protection, daily backups, and full Microsoft 365 management — the core coverage every business should have in place, without handing off your help desk.
What’s Included
Essentials is your solid foundation, the co-managed core coverage that complements your in-house team.
★ Most Popular
CyberCore
Better — Enhanced Security
The Right Choice for Most Businesses
CyberCore is our most popular package, and for good reason. It takes everything in Essentials and adds the fully managed support and proactive security infrastructure that most small and mid-sized businesses need but rarely have.
With CyberCore, ThinkTech takes full ownership of your IT environment, managing your network, firewall, servers, and directory services while adding meaningful security layers: a 24/7 Security Operations Center, intrusion detection and gateway antivirus, and monthly phishing simulations with quarterly security awareness training for your team.
What’s Added Over Essentials
CyberCore is full-service managed IT with the security depth your business needs to stay protected in today’s threat environment.
CyberShield
Best — Enterprise Grade
For Businesses That Can’t Afford to Get It Wrong
CyberShield is ThinkTech’s most comprehensive offering, built for businesses operating in regulated industries, handling sensitive client data, or simply requiring the highest possible level of protection and oversight.
Everything in CyberCore is included, then taken further. CyberShield adds dark web monitoring, a full vulnerability management program, identity threat detection, SIEM with 365-day log retention, optional annual penetration testing, and compliance reporting. A dedicated Virtual CISO (vCISO) works with your leadership on long-term security and technology strategy.
What’s Added Over CyberCore
If your business operates in healthcare, legal, financial services, or government contracting, or if you simply want enterprise-level protection, CyberShield is built for you.
Compare Packages
A side-by-side look at every service included at each level of coverage.
| Service Details | ThinkTech EssentialsGood · Co-Managed | ThinkTech CyberCoreBetter · Proactive IT | ThinkTech CyberShieldBest · Enterprise Grade |
|---|---|---|---|
| Helpdesk & Support | |||
| Unlimited Phone, Onsite & Remote Support | — | ✔ | ✔ |
| Expert Microsoft Application Support | — | ✔ | ✔ |
| Service Availability Monitoring | — | ✔ | ✔ |
| Mobile Device Support | — | ✔ | ✔ |
| Emergency After-Hours Support | — | Priority | 24/7 Priority |
| 24/7 Helpdesk | — | Optional | Optional |
| Infrastructure Management | |||
| Automated Desktop Optimization | ✔ | ✔ | ✔ |
| Workstation Monitoring & Management | ✔ | ✔ | ✔ |
| Microsoft Patch Updates | ✔ | ✔ | ✔ |
| Event Log Monitoring | ✔ | ✔ | ✔ |
| Managed Local Area Network | — | ✔ | ✔ |
| Managed Firewall (Next-Gen) with Advanced Gateway Security | — | ✔ | ✔ |
| VPN Client Management | ✔ | ✔ | ✔ |
| Remote Access Management | ✔ | ✔ | ✔ |
| Server Platform Monitoring & Management | ✔ | ✔ | ✔ |
| Proactive IT Management | ✔ | ✔ | ✔ |
| Active Directory Management | — | ✔ | ✔ |
| User Account Management | — | ✔ | ✔ |
| Cybersecurity — Standard | |||
| Endpoint Detection & Response (EDR) | ✔ | ✔ | ✔ |
| DNS Protection | ✔ | ✔ | ✔ |
| Web Security & Content Filtering | ✔ | ✔ | ✔ |
| Endpoint Threat Detection | ✔ | ✔ | ✔ |
| 24/7 Security Operations Center (SOC) | — | ✔ | ✔ |
| Security Awareness Training | — | Quarterly | Quarterly |
| Phishing Simulation & Testing | — | Monthly | Monthly |
| Cybersecurity — Advanced | |||
| Dark Web Monitoring | — | — | ✔ |
| Vulnerability Management Program | — | — | ✔ |
| Intrusion Detection System & Gateway AV | — | ✔ | ✔ |
| Identity Threat Detection & Response | — | — | ✔ |
| Security Information & Event Management (SIEM) | — | — | 365-day Retention |
| Enterprise Password Management | — | — | ✔ |
| Annual Penetration Testing | — | — | Optional |
| Managed Remote Access (SASE) | ✔ | Optional | Optional |
| Backup & Disaster Recovery | |||
| Daily On-Site Backup | ✔ | ✔ | ✔ |
| Backup Job Monitoring & Maintenance | ✔ | ✔ | ✔ |
| Off-Site Disaster Recovery Capable Backups | ✔ | ✔ | ✔ |
| Basic File / Folder Recovery | ✔ | ✔ | ✔ |
| Database Recovery | ✔ | ✔ | ✔ |
| Server Recovery | ✔ | ✔ | ✔ |
| Quarterly Test Restore / Spin-Up Test | — | ✔ | ✔ |
| Temporary Site Recovery | — | ✔ | ✔ |
| Local & Remote Server Spin-Up (30 Days) | — | ✔ | ✔ |
| Microsoft 365 Data Protection | ✔ | ✔ | ✔ |
| Exchange, Calendar, OneDrive, SharePoint & Teams Backup | ✔ | Optional add-on | ✔ |
| Cloud Services | |||
| Office 365 Management | ✔ | ✔ | ✔ |
| Microsoft 365 License Management | ✔ | ✔ | ✔ |
| SharePoint Online | ✔ | ✔ | ✔ |
| Microsoft Teams | ✔ | ✔ | ✔ |
| OneDrive for Business | ✔ | ✔ | ✔ |
| Azure Management | — | Optional Add-on | ✔ |
| Active Directory / Entra ID Management | — | ✔ | ✔ |
| Management & Strategy | |||
| Payment & Invoice Portal | ✔ | ✔ | ✔ |
| Online Ticket Management | ✔ | ✔ | ✔ |
| Online Asset Management | ✔ | ✔ | ✔ |
| Computer Asset Lifecycle Management | — | ✔ | ✔ |
| Equipment Recycling | — | ✔ | ✔ |
| IT Strategy Meetings | ✔ | ✔ | ✔ |
| Strategic IT Planning | — | ✔ | ✔ |
| Virtual CISO (vCISO) Services | — | — | ✔ |
| Reporting & Documentation | |||
| Computer Assets, Purchase Date & Warranty Status | ✔ | ✔ | ✔ |
| Active User List | ✔ | ✔ | ✔ |
| Security Event Reporting | ✔ | Monthly | Monthly |
| Compliance Reporting | — | — | ✔ |
Additional services available across all packages: Cloud Services · Internet Services · Password Managers · Structured Cabling · Surveillance Cameras · VOIP Business Telephones · Conference Room Systems · Redundant Internet Failover · Printer Sales & Support · 24×7 Help Desk Response.
That’s exactly what we’re here for. A conversation with the ThinkTech team takes the guesswork out of choosing the right level of coverage. We’ll ask the right questions, assess where your business stands today, and give you an honest recommendation with no pressure and no jargon.
And if you want to see where your security gaps are before that conversation, start with our free 2-minute Cybersecurity Assessment. It takes less time than a coffee break and gives you a clear picture of where your business is exposed.
Raleigh, NC — Phone: 919.782.9001 · Greensboro, NC — Phone: 336.632.0860
