★ Most Popular · Recommended for most businesses ★

ThinkTech CyberCore · Proactive IT + Security

Managed IT That Prevents Problems and Stops Threats.

CyberCore is our flagship managed IT package. It combines proactive infrastructure management, 24/7 security monitoring, ransomware defense, and quarterly strategy meetings into one predictable partnership; everything a growing North Carolina business needs to run securely and grow confidently.

Request a Consultation Compare Tiers

Included in ThinkTech CyberCore

  • Unlimited Helpdesk + Priority After-Hours
  • 24/7 Security Operations Center (SOC)
  • Endpoint Detection & Response (EDR)
  • Ransomware Defense & Rollback
  • Quarterly On-Site Visits
  • Quarterly Strategic Business Reviews
  • Security Awareness Training
24/7

Security Operations Center

≤15m

Avg. Helpdesk Response

20+

Years Serving NC

100%

Local Technicians

Three Pillars

Proactive IT. Real-Time Security. Strategic Planning.

CyberCore isn’t just helpdesk with antivirus bolted on. It’s a full-stack partnership built to keep your business running and moving forward.

1

Proactive IT Operations

Unlimited helpdesk, patching, monitoring, server management, firewall, and quarterly on-site visits, so issues are resolved before users notice them.

2

Enterprise-Grade Security

24/7 SOC, EDR, ransomware rollback, managed firewall with advanced gateway security, and quarterly phishing simulations for your team.

3

Strategic Business Reviews

Quarterly strategy sessions, lifecycle planning, and IT roadmap alignment, so technology decisions support your business goals, not the other way around.

What’s Included

A Complete Managed IT Partnership

Every service below is included in the CyberCore monthly subscription. No surprise line items, no à-la-carte add-ons for the essentials.

  • Unlimited Helpdesk

    Phone, remote, mobile, VPN, and Microsoft support.

  • Priority After-Hours Support

    Escalation coverage outside normal business hours.

  • Quarterly On-Site Visits

    In-person technician time built into every quarter.

  • Workstation & Server Management

    Patching, monitoring, optimization, and proactive care.

  • Managed Firewall & Network

    Next-gen firewall with advanced gateway security.

  • 24/7 SOC + SIEM

    Human analysts watching logs and alerts around the clock.

  • EDR + Ransomware Rollback

    Advanced endpoint defense that can reverse ransomware damage.

  • Annual Security Training

    Awareness training plus quarterly phishing simulations.

  • Microsoft 365 + Backup

    Full M365 license management and independent data backup.

  • Backup + Business Continuity

    Daily backups, quarterly restore tests, 30-day server spin-up.

  • Lifecycle Management

    Asset tracking, warranty reporting, and planned replacement.

  • Quarterly Strategic Reviews

    Business-level IT planning, not just ticket metrics.

“We stopped thinking about IT as a cost center the day we moved to a proactive partner. Now it’s just infrastructure, it works, it’s secure, and we plan for it.”

— Managed IT client, Triangle NC

Compare

Is ThinkTech CyberCore the Right Tier?

Most of our clients land on CyberCore. Here’s how it stacks up against Essentials and CyberShield.

Service Details ThinkTech Essentials ThinkTech CyberCore ThinkTech CyberShield
Unlimited Helpdesk ✔ ✔ ✔
After-Hours Priority Support — Priority 24/7 Priority
On-Site Visits — Quarterly Monthly
Managed Firewall & Network — ✔ ✔
Endpoint Detection & Response — ✔ ✔
24/7 Security Operations Center — ✔ ✔
Security Awareness Training — Annual Quarterly
Dark Web Monitoring — — ✔
Vulnerability Management — — ✔
Virtual CIO Services — — ✔
Strategy Meetings Annual Quarterly Monthly

Ready for Proactive IT?

See why CyberCore is the package most North Carolina businesses choose. Free consultation, no obligation.

Contact Us Take the Free Cybersecurity Assessment